At Helicoptic Solutions, your privacy and data security are our top priority. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our WhatsApp Business API services and related platforms.
1. Introduction
Helicoptic Solutions is dedicated to maintaining the confidentiality and integrity of all user data. By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect personal details such as your name, email address, phone number, billing information, and company details during registration or service usage.
b. Technical & Usage Data
This includes device information, IP address, login activity, browser type, and interaction logs to help improve performance and maintain security.
c. End-Customer Data
If you use our platform to communicate with your customers, you are responsible for obtaining their consent before processing or storing their personal data.
3. How We Use Your Data
Service Delivery: To activate, manage, and support your WhatsApp Business API services.
Platform Enhancement: To monitor performance, optimize features, and improve user experience.
Communication: To send service updates, billing alerts, onboarding messages, and necessary notifications.
Legal Compliance: To fulfill regulatory, financial, or Meta policy requirements.
4. Data Sharing & Disclosure
We do not sell or trade personal information.
We may share data only with:
Trusted third-party partners assisting in service operations.
Legal authorities if required by law or to protect our platform and users.
All third parties operate under strict confidentiality and data protection standards.
5. Data Protection & Security
We implement strong security protocols, including encryption, multi-layer authentication, and restricted access controls, to ensure your information remains safe.
Users are responsible for maintaining the confidentiality of their login details.
6. Data Retention
Your data is stored only for the duration necessary to provide services or meet regulatory requirements. Once no longer needed, it is securely deleted or anonymized.
7. Your Rights
As a user, you may request to:
Access your stored data
Update or correct your information
Delete your data (subject to applicable laws)
Seek support regarding data handling
For assistance, contact our support team anytime.
8. Policy Updates
Helicoptic Solutions may revise this Privacy Policy to reflect new regulations or technology improvements. Significant updates will be communicated to users, and continued platform use implies acceptance.
9. Contact Us
For privacy-related questions or concerns, reach out to us:
📧 Email: support@helicopticsolutions.com
📍 Address: Delhi, India